3rd Line IT Support Engineer

Newcastle under Lyme, Staffordshire

£30,000 - £40,000 PA, Depending on Experience.

Full Time

Applications: 12

An excellent opportunity for an Experienced 3rd Line IT Support Engineer to join a well-established company based in Chesterton, Staffordshire.

The Company:

They are a family-owned engineering business based in Newcastle under Lyme, Staffordshire, established in 1946. They are market leaders in the design and manufacture of street furniture, shelters, covered walkways and playground equipment.

An exciting opportunity has arisen for a 3rd Line IT Support Engineer to join our established IT Department.

Based from our Chesterton, Newcastle under Lyme manufacturing site your responsibilities would be to:

• Provide 3rd line support for Helpdesk support tickets and support tickets which are escalated.
• Provide 3rd line support and daily management of M365, SQL, Mimecast, Fortigate Security, Sophos, Business Critical Applications and Server OS Management. newcastle
• Diagnose and troubleshoot 3rd line technical issues, including network configuration and architecture.
• Support and Manage the roll out of software and Patch management which are approved by the I,T Manager.
• Provide 3rd line support and daily management for the Storage Area Network and Virtual Environment.
• Provide 3rd line support for the Network Infrastructure.
• Provide 3rd line support for the VOIP Network and other communications solutions.
• Ensure the business conforms with the software license agreements.
• Ensure business continuity solutions and disaster recovery solutions are monitored, reported and improvements identified.
• Monitor and report that the Best Practices are followed by 1st and 2nd line support and infrastructure.
• Evaluate and optimise network and system performance.
• Actively Monitor Cyber Security solution and system vulnerabilities. Escalate and take correct measures to prevent\resolve security issues.

Working Arrangements:

• Monday to Friday 08:00 to 16:30.
• 25 days holiday entitlement plus 8 bank holidays
• Competitive market salary of £30,000 - £40,000 PA, Depending on Experience.

If you feel you have the skills, attributes and experience to fulfil this rewarding role then please apply now!

Salary Information

£30,000 - £40,000 PA, Depending on Experience.

Additional Information


Quick Application Apply & Create Profile

ID: RHL-1898
Category: IT and Development > IT Technician
Location: Newcastle under Lyme, Staffordshire
Job Type: Full Time
Salary Paid: Per Annum
Consultant: Recruitment Helpline
Added On: 05-03-2021
Closing Date: