Apprentice Customer Service Practitioner
Royston, Hertfordshire
£15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance
Full Time
Applications: 36
An excellent opportunity to join a well-established company as an Apprentice Customer Service Practitioner.
Job Type: Full-Time, Permanent.
Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance.
Location: Royston, SG8
Schedule: Monday–Friday, 7:30am–4:00pm
18-month apprenticeship with the opportunity for permanent employment - post-apprenticeship salary: £26,000 per year
About The Role:
The company is hiring a Customer Service Apprentice to join their friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification.
You’ll support customers, suppliers, and internal teams by managing enquiries, coordinating processes, and delivering excellent service.
Responsibilities Include:
• Handling customer and supplier enquiries (phone, email, and face-to-face)
• Updating records and maintaining internal systems
• Supporting admin for sales, estimating, and operations teams
• Coordinating orders and following up on delivery status
• Delivering professional, prompt customer service
• Contributing to service improvement processes
Training Details:
• Study is delivered through a blended learning approach, combining online tutor-led sessions with face-to-face support at the employer’s premises
• Apprentices will be supported by a dedicated tutor and have access to structured training throughout the programme
• The apprenticeship concludes with an End-Point Assessment (EPA), during which the learner will demonstrate the required knowledge, skills, and behaviours to successfully complete the course
Candidate Requirements:
• Great communication and organisation skills
• Positive attitude and willingness to learn
• Basic IT confidence (Word, Outlook, Excel)
• No experience required – just reliability and enthusiasm
Company Benefits:
• Level 2 Customer Service Practitioner qualification
• Structured career development
• Progression to a permanent position
• £26,000 salary on successful completion of the programme
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
Salary Information
£15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance
Additional Information
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
| ID: | RHL-5397 | |
| Category: | Customer service | |
| Location: | Royston, Hertfordshire | |
| Job Type: | Full Time | |
| Salary Paid: | Per Annum | |
| Consultant: | Recruitment Manager | |
| Added On: | 21-08-2025 | |
| Closing Date: |
